How many times have we used the royal “They” to refer to the management or executives higher than us in the organization? Or referred to “them”- the regulatory forces that demand compliance. “They” are the reason, the excuses, or the problem. Organizations are entities made up of individual People; mere mortals like you and I (ok, some are smarter, kinder or meaner) and they do what they have learned to do. Their Practices are the habits they’ve acquired and the processes, systems or procedures that they have created to get things done. In the most effective organizations, where people like to work, it’s about claiming the common dream, knowing what needs to done and the accountability to accomplish the goals. So, next time you toss the ball to “them,” remember that in all the bureaucracy are individual people with all our talents, flaws and virtues.
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